TERMS AND CONDITIONS

 

1 - ONLINE GENERAL CONDITIONS OF SALE

The offer and sale of products on our web site ("moijejouefirenze.it") are governed by these Terms and Conditions of Sale.

The products purchased on moijejouefirenze.it are sold directly by Diana Communication srl, with registered office in Italy, Piazza della Repubblica, 5 - 50123 Firenze, administrative office/warehouse in Via Meucci, 23 - 50012 Ponte a Ema (Firenze), registered with the Firenze's REA n. 406950, C.F. n. 02944010178 and P.IVA n. 04018190480I.

For purchase information, please contact moijejouefirenze, by e-mail (customer@moijejouefirenze.it). For any other legal information, you can refer to the sections: Online General Conditions of Sale, General Regulations of the Site, Purchasing and Payment Method, Shipping, Returns and Withdrawal Rights, Commercial Policy.



2 - GENERAL REGULATIONS OF THE SITE

2.1 MOIJEJOUEFIRENZE.IT is not liable if due to a particular configuration of the computer used by the Customer or a malfunction, the colors of the products shown on the website are also slightly different than the originals.

The images on the site MOIJEJOUEFIRENZE.IT are property of COMMUNICATION SRL, therefore the use of these images, if not permitted by a written consent of DIANA COMMUNICATION SRL, will be prosecuted according to law.

2.2 As an authorized dealer of all brands on the site, MOIJEJOUEFIRENZE.IT guarantees the authenticity of every item.

Once the order has been placed, MOIJEJOUEFIRENZE.IT customer service reserves the right to re-confirm the availability of the items purchased, the validity of the transaction via credit card and check the details of previous transactions made by the customer on MOIJEJOUEFIRENZE.IT. If the items ordered are not available, or if for some reason your order can not be processed as requested by the customer, the customer service of MOIJEJOUEFIRENZE.IT will notify to the customer.

2.3 The following notice contains the legal terms and conditions that govern the web site MOIJEJOUEFIRENZE.IT

By accessing the website MOIJEJOUEFIRENZE.IT users agree to accept all conditions contained in this statement. The access to the site and the related services are intended solely for personal use.

2.4 All the contents of the site MOIJEJOUEFIRENZE.IT are property of DIANA COMMUNICATION SRL. This includes documents, images (e-commerce), fonts, design and logo.

All the material on this website is protected by copyright. Is forbidden the reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes, without written and provided permission by DIANA COMMUNICATION SRL.



3 - PURCHASES AND PAYMENT METHODS

3.1 The purchase contract is concluded by correctly filling the application form and the consensus manifested through the adhesion sent online.

At the moment Diana Communication S.r.l. receives the order, the buyer can display a web page confirmation and order summary (printable).

The contract is deemed not perfected and enforceable between the parties at fault as indicated in the previous0 paragraph.

The prices published on the website, payments, invoices and orders are in Euro. Our site has a currency converter. The amount that will be charged to your credit card or your PayPal account may vary due to currency fluctuations and bank charges. MOIJEJOUEFIRENZE.IT invites customers to contact their bank to receive detailed information about the exchange rates and bank fees related to the transaction.

3.2 Credit Card: to effect a purchase, Customers enter their credit card details in a secure electronic banking system provided by GestPay by Banca SellaIt's possible to makes purchases through the circuits Visa, Mastercard and Maestro. 

For further information we reccomend our customers to visit www.sella.it.

Credit Card Security: all the transaction are processed through secure server, ensuring to MOIJEJOUEFIRENZE.IT customers maximum data protection. 

MOIJEJOUEFIRENZE.IT customers service is in no way authorized to request or to accept credit card numbers and/or extremes of validity of the same. 
Credit Card Charges: if there are sufficient funds to conclude the purchase and bank details provided are valid, the transaction will be processed and the amount paid charged. In the case of incorrect or lack of availability of the requested items by the customer, shall be duty of MOIJEJOUEFIRENZE.IT customer service promptly notify the client and activate the refund operations.
The refund process time needed is ruled by Banca Sella and it takes from a minimum of 3 to up to a maximum of 10 working days. 

3.3 - Bank Wire: choosing to pay via bank wire, at the end of the order the customer will automatically receive a confirmation email containing the bank details of DIANA COMMUNICATION SRL, following which the goods is set aside pending the arrival of the bank wire. The customer is required to send a copy of the payment (including the CRO number) via fax (+39 055 6466129) or via e-mail (customer@moijejouefirenze.it) within 48 hours of order confirmation.

If within that period, unless prior notification of delay by the customer, DIANA COMMUNICATION SRL will not receive the copy of the payment, it will cancel the order; we will ship the order when the transfer reaches our bank account.

3.4 PayPal™: choosing the PayPal™ payment method customer can pay directly through its PayPal™ account.



4 - SHIPPINGS

4.1 Shipping Methods

All orders are shipped from MOIJEJOUEFIRENZE.IT, Ponte a Ema - Firenze, from Monday to Friday with hours 9:00 am-03:00 pm. Orders placed during the weekend will be processed on Monday morning.

Packages are generally shipped within 24 hours from the receipt of payment and are shipped via courier GLS, for shipments to Italy, and FedEx for shipments within the European Union and Rest of World. Both services are checked and guaranteed with online tracking link in order  to check the location of your order.

4.2 Shipping Costs and Delivery Times

  • ITALY: shipping is free in Italy, San Marino and Vatican City.
  • EUROPE: shipping is charged to the customer at a cost of € 20.00.
  • REST OF THE WORLD: shipping is charged to the customer; the cost varies depending on the destination zones. 

MOIJEJOUEFIRENZE.IT ship worldwide via FedEx International Priority service. The estimated delivery time for delivery from the date of shipment are those reported in FedEx customers area and are the following:

  • Europe: 24/48 hours from the date of shipment, no later than 12:00am or within the end of the working day;
  • USA and Canada: 4-5 working days from 10:30am to 03:00pm;
  • South America: 4-5 working days to major business centers;
  • Asia, Middle East and India: 4-5 working days to major business centers;
  • Africa and Oceania: 7-10 working days;

 

MOIJEJOUEFIRENZE.IT DOES NOT DELIVERY TO POST OFFICE BOXES. 
MOIJEJOUEFIRENZE.IT IS NOT BE LIABLE FOR ANY DELAYS DUE TO CUSTOMS OPERATIONS AND CONTROLS, OR ACTS OUT OF MOIJEJOUEFIRENZE.IT CONTROL.

MOIJEJOUEFIRENZE.IT advises its customers to group items in a single order: we do not group two distinct orders placed separately, shipping charges will be applied to each orders if provided.

Shipping costs listed above are not ALL-INCLUSIVE, in everything do not include import duty and VAT exemption, nor for any additional costs related to stationary deposits for non-delivery. Any local taxes and duties of each individual Countries, not related to the import charges, are not included and are charged to the customer.

MOIJEJOUEFIRENZE.IT NOT BE LIABLE FOR PAYMENT OF SHIPPING IN THE EVENT OF A CHANGE OF DELIVERY ADDRESS (SHOWN AT TIME OF PURCHASE).

4.3 Upon the arrival of the goods, customers are asked to carefully check the package before affixing a signature proof of delivery of the shipment. If for any reason the package should appear tampered, customers are asked to sign the receipt with reject, or to refuse the delivery.
In the event that the delivery has been accepted with an unauthorized signature or there is evidence of package tampering, customers are asked to report the incident immediately to the carrier and contact MOIJEJOUEFIRENZE.IT at customer@moijejouefirenze.it.

4.4 All customers who place an order establishing a business relationship with MOIJEJOUEFIRENZE.IT and therefore undertake to accept delivery of their order. If the package is not delivered due to causes employees to customer (wrong address, recipient absentee, incorrect phone number, etc..), or if the customer refuses delivery, shipping charges and any customs fees will be deducted from the refund due to the customer.



5 - RETURNS AND WITHDRAWL RIGHT

5.1 If for any reason the customer is not satisfied with its purchase, unused item may be returned within 14 days from the date of receipt of the goods.
The buyer has in any case the right to withdraw from contract without any penalty and without specifying the reason, within 14 working days from the day of receipt of the goods purchased.

In the event that the buyer decides to exercise the right of withdrawal, must notify the seller via registered mail at DIANA COMMUNICATION SRL (Customer Service Attention) via Meucci, 23 - Grassina 50012 Firenze - Italy . The return of good will in any case take place no later than 30 (thirty) days from the date of receipt of the item. In any case, to exercise the right to a full refund of the price paid, the goods must be returned undamaged and as more fully described in the following paragraphs of this art. 5 

THE PVC LACE ON THE ITEMS TO BE RETURNED MUST NOT BE CUT OR BROKEN
THE RETURN SHIPPING MADE WITH THE COURIER WILL BE INDICATED BY MOIJEJOUEFIRENZE.IT FREE.

If the return is sent back using a different courier, all costs will be charger to the customer.

 

5.2 To request the return authorization, customer must send a written request to customer@moijejouefirenze.it providing:

  • Reference Order Number
  • Item codes that wish to return
  • Requested compensation

5.3 The customer can choose between 3 types of compensation: 

  • Size Change: it's possible to change only for a different size or a different color of the same item, if available. You can not change the item with a different one. There is only one free exchange of goods for each authorized return.
  • Voucher: can be used within 3 months from the date of the return authorization, can't be combined with other vouchers and must be used entirely in one order for the same amount or higher
  • Refund: to exercise the right to full or partial refund of the price paid, the goods must be returned intact, in the exact condition in which it was received. MOIJEJOUEFIRENZE.IT reserves the right to refund if the item does not exceed the quality control by MOIJEJOUEFIRENZE.IT.

Once received the return request, MOIJEJOUEFIRENZE.IT will send to customer a written confirmation containing the Return Authorization Number and the address where to send the shipment.

5.4 Each item must be returned with all tags, packaging and all original accessories received along with the order, deemed for all purposes an integral part of the product itself and must not have been in any way damaged and/or altered, or used as a single outer packaging.
Swimwear and intimate apparel (Bikini, briefs, etc.) must be tried on over underwear: the returns of such items will be refused and returned to the customer in the event that the items show signs of use.

MOIJEJOUEFIRENZE.IT WON'T ACCEPT ANY RETURNS IF DEVOIDED OF TRASPARENT PVC LACE AND MOIJEJOUE TAG PLACED ON EACH ITEM. THIS PROCEDURE AS DEMONSTRATION THAT THE ITEM HAS NOT BEEN WORN AND USED. ITEMS SHOULD NOT HAVE BEEN WORN, ALTERED OR WASHED AND SHOULD NOT SUBMIT ANY OBJECT OF USE. SHOES SOLES MUST BE IN PERFECT CONDITION AND NOT SUBMIT EVIDENCE OF ANY KIND.

MOIJEJOUEFIRENZE.IT won't accept the returned goods in case the return does not comply with all terms and conditions written above. In these cases, the goods will be returned to the sender at the address of the original shipment to customer's expense.



6 - COMMERCIAL POLICIES

6.1 Orders Dispatch: DIANA COMMUNICATION SRL reserves the right to refuse an order in case that Banca Sella will not be able to receive a check from customer's bank. DIANA COMMUNICATION SRL reserves the right to refuse orders, or to refuse the provision of services, to anyone at any time.

6.2 DIANA COMMUNICATION SRL created and published the site MOIJEJOUEFIRENZE.IT with the aim of providing a service exclusively to its customers.

The items sold on the site MOIJEJOUEFIRENZE.IT are destined to the Final Customer, an individual person who is not acting for business or professional purposes. 
DIANA COMMUNICATION SRL alerts users who are not related to the description of Final Customer to refrain from both seek establishing business relations with DIANA COMMUNICATION SRL, both placing purchasing orders of goods through third parties.

In consideration of the Commercial Policy described above, DIANA COMMUNICATION SRL reserves the right to not process orders of goods whose use is not aimed to the Final Customer, or orders do not comply with the Commercial Policies written above.

 6.3 MOIJEJOUEFIRENZE.IT Online Customer's features:

  • Being the Final Costumer, as defined by the Commercial Policires of MOIJEJOUEFIRENZE.IT
  • Being at least 18 y.o.
  • Be eligible to enter into legally binding contracts
  • Possess a valid e-mail address.
  • Possess a valid credit card for payment: Visa, MasterCard, Maestro, or a verified PayPal account, or a Bank Account.

 6.4 Disclaimer of Responsibility:

  • DIANA COMMUNICATION SRL publishes information on its website in order to provide a service to their customers, however declines any responsibility for the possibility of any technical or factual inaccuracies and/or typographical errors for which is expected, as a result of an alert, an immediate correction.
  • DIANA COMMUNICATION SRL reserves in addition the right to make corrections and changes to the site whenever necessary without giving prior notice.
  • DIANA COMMUNICATION SRL does not guarantee the compliance of the information published on its website to rules laid down by the jurisdiction of the country of residence of the customer.
  • DIANA COMMUNICATION SRL declines any responsibility related to any problems, damages, or risks that the customers may encounter while using the site.
  • DIANA COMMUNICATION SRL guarantees that its own site www.moijejouefirenze.it is protected according to international standards for the Internet. If used correctly, the user is protected from the risk of virus.
  • DIANA COMMUNICATION SRL declines any responsibility for any malfunctions related to disabling cookies in user's browser.
  • DIANA COMMUNICATION SRL reserves the right to amend/revise the terms and conditions contained in this legal notice, by updating it whenever it deems appropriate, without any requirement to give notice. The user is obliged to abide by the terms contained in this legal notice, periodically checking for updates, changes and corrections.

6.5 The contract between the buyer and Diana Communication Srl is governed by Italian law..

Although not expressly provided in these terms and conditions, the rules of law applicable to relationships and the cases provided for in this contract are valid.

Pursuant to art. 60 D. Lgs. 206/05, is expressly mentioned the provisions contained in Part III, Title III, Chapter I of the Legislative Decree no. 206/05.

If the parties wish to appeal to the ordinary judicial authorities, the competent court is that of the place of residence or elected domicile of the purchaser consumer, mandatory pursuant to art. 33, second paragraph, letter u) of Legislative Decree 206/05.

6.6 Privacy: DIANA COMMUNICATION SRL with registered offices in Piazza della Repubblica, 5-50123 Firenze, creator and promoter of the activities available on the site MOIJEJOUEFIRENZE.IT, reserves the right to use the personal data provided voluntarily by users, in compliance with current regulations (Article 13 and ss. D. Lgs. 196/2003).

Users are therefore advised to periodically visit this section to keep abreast of changes related to changes in current legislation.

DIANA COMMUNICATION SRL guarantees users that the processing of personal data shall be reserved for use strictly connected to the performance of its services, facilitation of site management and execution of orders.


THE DATA VOLUNTARILY PROVIDED BY USERS, IN NO EVENT WILL NOT BE COMMUNICATED OR DISCLOSED TO THIRD PARTIES.

In case of payment by credit card, the basic information for the execution of the transaction (debit/credit card number, expiration date, security code) will be sent to our treatment entity (in this case Banca Sella), or possibly to a company responsible for monitoring fraud, by encrypted protocl, without that third parties, in no way, have access to them. This information will never be seen or stored by the Seller (DIANA COMMUNICATION SRL).

DIANA COMMUNICATION SRL adopt all the appropriate security measures in order to minimize the risks of destruction or loss of data, unauthorized access or treatment that are not in accordance with the purposes of collection as indicated in our Online Terms and Conditions.

However DIANA COMMUNICATION SRL can not guarantee its users that the measures taken for the security of the site and the transmission of data and information on the site are able to limit or exclude any risk of unauthorized access or loss of personal data by devices belonging to the user. For this reason, we recommend the users of the site to make sure your computer is equipped with appropriate software for the protection of network data transmission (such as updated antivirus) and that their Internet service provider take appropriate measures for the security of the transmission network data.

DIANA COMMUNICATION SRL informs that users can exercise their rights under Article 7 of Legislative Decree no. 196/2003, set forth below in its essential part. Users have the right to request DIANA COMMUNICATION SRL the following information:

  1. confirmation of the existence or not of personal data concerning them 
  2. the clear communication of data and their origin
  3. the reason and the purpose of their existence and their use

The request for the above mentioned information can be renewed with a minimum interval of 90 days, except in those cases where there is justified motivations: cancellation or modification of the data in case of violation of the law, cancellation of data that are not usable for the purpose for which they were collected.